Customer Service Specialist

 

 

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Customer Service Specialist

 

The Customer Service Specialist communicates with Carthage Veterinary Services, Ltd. (CVS) clients regarding the ordering of supplies, medicines and other items. This position works closely with the Director of Carthage Supply to provide quotes, services, on-site visits, and more to the client base. The Customer Service Specialist also creates sales orders for clients and issues purchase orders to vendors.

 

 

DUTIES AND RESPONSIBILITIES:

  • Work with a wide range of products and vendors
  • On-site client visits to understand client needs
  • Provide solutions to clients
  • Process quotes, sales orders and purchase orders
  • Resolve customer complaints in a timely, efficient manner
  • Receive calls from clients and process their orders and requests
  • Seek cost reduction opportunities
  • Assist with regularly scheduled physical inventory.
  • Perform other duties as assigned.

 

EDUCATION AND WORK EXPERIENCE

  1. High School Diploma or GED equivalent required, Associate’s degree preferred AND
  2. 1-2 years customer service experience
  3. Familiarity with swine production products preferred

 

KNOWLEDGE AND SKILLS:

This position requires an analytical skills and close attention to detail, knowledge of MS Office, Excel, Word, Outlook programs, and the ability to effectively communicate with clients via email and telephone. The Customer Service Specialist must also possess excellent interpersonal skills and the ability to stay calm and empathetic under high stress situations. This individual must have a positive, friendly and outgoing attitude and self-motivated and driven to exceed the customer’s expectations. Wants to take ownership of the task at hand and is committed to following through to ensure customer’s satisfaction. Must be able to multitask, handling urgent phone calls, out of the ordinary requests, analytical thinking, and a fast paced environment.

 

 

Job skills required

  • Must demonstrate excellent written and verbal communication skills, and be self-motivated

  • Highly organized, detail oriented, a strong work ethic, and demonstrated teamwork skills

  • Ability to function independently and effectively in a self-directed environment

  • Ability to work under frequent time pressures

  • Ability to adapt easily to change

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