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IT SUPPORT ANALYST

Basic Function:

The IT Support Analyst is responsible for maintaining, supporting, and creating the systems, software, and technical processes of our corporate employees and managed clients.

Duties & Responsibilities:

• Participate in general IT operations and client support
• Build and maintain relationships with other departments to create and drive initiatives
• Participate in planning and implementing systems automation as required for better efficiency and improved support
• Develop and maintain documentation for supported applications, processes, and training material for internal employees and IT staff
• Provide operations support including account management, log analysis, troubleshooting and service optimization
• Visit client sites for troubleshooting, support, and repair as required
• Maintain up-to-date knowledge in technology
• Adhere to the company’s confidentiality policies
• Able to lift 40-50 lbs. as necessary
• Perform all other related duties as assigned by management

Skills required for this position:

• Strong troubleshooting skills
• Expertise with Microsoft Office products especially Office 365
• Ability to prioritize tasks and projects
• Familiarity with networks, switches, routers, and cabling
• Familiarity with (VOIP) telephone systems
• The ability to work in a team environment and on independent projects
• Ability to write routine reports and correspondence
• High attention to detail in planning, reporting and execution of assigned work
• Ability to read and interpret documents such as operating and equipment maintenance instructions and procedure manuals.

 
Education and Work Experience:

• Associate degree in computer related field or
• Equivalent combination of education and work experience

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